FAQ

The Shoe Crew accepts the following forms of payment:

  • Visa
  • Mastercard
  • Store Credit/Gift Codes
  • AfterPay
  • PayPal

Is your site safe to purchase from?

Yes. Our site is hosted on a Level 1 PCI DSS compliant server. All of your data is 100% secure.
Can I track my order?

Yes. If you are a member, then simply log-in to your account and navigate to the ‘Track My Order’ section and enter your order information. You will also receive a tracking link in your shipping confirmation email that we will send you once your order has been shipped.

Has my order been successful?

All successful transactions will receive an order confirmation email immediately after purchase. If you don't receive an order confirmation email then check your spam/junk folder or log in to your account to view your order. You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed. Alternatively you can shoot us a message via our Facebook page or contact us via email.
DOMESTIC DELIVERY

Orders are collected at 3-4pm AEST every business day. Your tracking number will be included in your shipping confirmation email.

EXPRESS DELIVERY (SIGNATURE REQUIRED)

$15 FLAT RATE TO METRO AND REGIONAL AREAS

Orders placed before 12pm AEST in Metro Areas should be received the next business day. This service takes 2-3 business days to most other areas. If you are not available to accept your delivery then a note will be left at the door notifying you where you can collect it (usually your nearest post office).

STANDARD DELIVERY (SIGNATURE REQUIRED)

FREE FOR ORDERS $100+ or $9.95 FOR ORDERS UNDER $100

Ships in 1-5 business days. Orders will be dispatched from our warehouse the same day if placed before 2:30pm AEST on business days. If placed after 2:30pm your order will be dispatched the next business day. This service can take longer to some rural areas. If you are not present to accept your delivery, a note will be left at the door letting you know where it can be collected.
Alternatively you can view this information by clicking the tracking link in your order confirmation email or in the 'My Account' tab on the website.

**Please be advised that this is a guide only and shipping times may vary depending on the postal service and/or unforeseen delays. The Shoe Crew is not responsible for any delays occurred within the postal service once the order has been dispatched from our warehouse.
We aren't happy if you aren't 100% satisfied with your purchase from us. If you wish to return your item for any reason, simply fill out the Returns Form included with your order and we will send you a confirmation email regarding whether your return item as been accepted or declined, when your returned item has arrived to us.

Please note: the customer will cover the postage costs when returning items back to us, unless item is deemed faulty.

To be eligible, your item(s) must be returned:

1. Within 30 days from date of purchase.
2. Unworn, unmarked and unwashed.
3. In the original branded shoebox ( e.g. The exact box your new shoes arrived to you in.)
4. Tags still attached

Your item must match ALL of these criteria to be eligible for a return.

RETURNS POLICY

1. Sale items cannot be refunded or exchanged (All Sale items under $70 are NON-refundable). Item(s) must be in their original condition, undamaged and unwashed, in the original shoe box.
2. You are not able to return items for an exchange. If you would like to purchase a new item you must place a new order as all qualified returns are refunded automatically.
3. All returned items will be assessed
4. You will be refunded the same amount you paid for the item. 5. We try and refund all returned items, but sometimes they may be in an unsuitable condition e.g. they are marked. If this is the case we won't be able to refund you, so we recommend trying your shoes on the carpet!
6. The items you return are your responsibility up until they reach our warehouse, so make sure they are packed securely to avoid any damage to them when they are on their way to us.
7. Your return can take up to 7 days to reach our warehouse and we will send you an email letting you know once we have received it and when your refund as been processed. If your item meets all of our return requirements it can take up to 10 days for your refund to be reflected in your account.
Doesn't fit? Simply send it back within 30 days for a full refund of the purchase price (customer pays return postage, except if item is deemed faulty).
mens Size guide
Doesn't fit? Simply send it back within 30 days for a full refund of the purchase price (customer pays return postage, except if item is deemed faulty).
womens size guide